Policies

Hotel Policies

Check-In: 3 PM

Check-Out: 11 AM

Our 24-hour reception desk can assist with early check-in and check-out.

Pet Policy

All members of the family are welcome at our pet-friendly hotel by Lake Simcoe! We ask that only domesticated pets are brought to our resort and do not disturb other guests enjoying a relaxing getaway. All pets must be on a leash outside of your respective room. 

Spa Policies

Relaxation Rules

Please arrive at least 15 minutes prior to your scheduled appointment to provide time to change and fill in any necessary forms. We will offer you a beverage to begin your relaxation before your spa journey begins.

We ask that all electronic devices are turned off or placed in silent mode. This way everyone can enjoy their spa experience without interruption.

Booking

To request a spa appointment: complete our spa booking form, email, or call: 1.844.558.2431.

We recommend you book your services in advance to ensure your desired selections are available.

We request a minimum of 4 hours’ notice if you need to cancel or alter any appointments booked.

Unfortunately, we can’t accommodate substitutions in our packages or specials.

Prices are subject to change, so please check when booking.

Taxes and gratuities are not included.

SPA Hours: 10 AM to 6 PM daily.

Spa Amenities

As a spa guest, you can enjoy the facilities at our spa retreat in Ontario, which include a saltwater pool, sauna, and fitness centre for only $10 per day. If you wish to utilize these facilities, please bring a bathing suit and allow additional time to enjoy the experience.

We provide you with a robe and slippers to wear during your time at the spa.

We recommend you secure your valuables in a safe place. Ramada by Wyndham Jacksons Point Resort & Spa is not responsible for any lost or stolen items.